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Online Return Policy

Returns

We want you to be happy with your purchase from Cool as a Moose®. If you are not completely satisfied, you may return any item purchased online within 30 days for a full refund. Please enclose a copy of your receipt, and be sure to include a daytime phone number and email address. Items returned for refund or exchange must be in original condition and packaging.

Exchanges

You may exchange any item purchased online within 30 days for a $15.00 charge to cover shipping and handling. We ask that you please call us in advance so we can check that we have the item you’re requesting in stock and other details. Send the original item with receipt, along with your street address and daytime phone number and email address to:

Cool As A Moose®
ATTN: Returns/Exchanges
30-130 Bow Meadows Crescent
Canmore, AB
T1W1P4
CANADA

Defective items

Please email us if the item we shipped is defective. We will exchange the item or issue a full refund plus shipping cost. We handle defective items on an individual basis.

Please email orders@coolasamoose.ca with any additional questions.

 
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